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Service: (8/10) Our customers contribute reports that
are consistently positive when it comes to service. For Toys
"R" Us, this indicates that problems are quickly rectified and handled in
a courteous manner. If there is an error on the website, if information
about an item is incorrect, or if an order is shipped incorrectly, Toys
"R" Us customer service representatives are well trained to solve
problems, without causing any you more.
Value:
(9/10) For Toys "R" Us, value depends on three
essential factors: the desirability of a toy, it’s quality, and price. In
this category, Toys "R" Us has earned an
exemplary score. No matter what you are in search of, from baby toys to the
most sophisticated video game system, you can count on Toys
"R" Us to have it all in stock, twenty-four hours a day, and in your hands
ASAP. Being assured of finding your desired item, and knowing you are
getting a great deal on it further increases the value of Toys
"R" Us. Users routinely report discounts of 50% or more, and items have been found at up to 83% off.
And, of course, you can make returns to any Toys
"R" Us retail store. Order what you want online, and use the store as your
personal exchange center!
Shipping:
(9/10) While most comparison websites ignore shipping, we feel that it is
one of the most important components when it comes to deciding on which
online store deserves your business. Toys "R" Us
offers multiple shipping options (many times one of the options is free if
you spend a certain amount!). If you choose to pay more for faster shipping,
the item arrives within the stated period over 96% of the time. An added
bonus is the ability to check the status of your order online. This category
also takes into account that Toys "R" Us items
always arrive in good condition, and that the proper order is shipped to the
proper individual.
Site
Quality: (8/10). Our score indicates that shopping online at Toys
"R" Us is a pleasant and efficient experience, not something that can be
said for most online vendors. The site is easy to navigate, and simple and
uncluttered, meaning you are not bombarded with irrelevant information. We
also think the styling of the site is fantastic and in keeping with the Toys
"R" Us aesthetic. Checking out is simple and self-explanatory. The ability
to track your order from the site indicates that this is a first class
online store utilizing the latest technology. They offer thousands of items,
yet finding what you want is amazingly easy and enjoyable.
Overall
Quality: (9/10). This category is less easy to define, and is meant to
capture the intangibles that the other categories do not reflect. It’s
more subjective, allowing our users to make a decision on the overall
feeling of the entire Toys "R" Us experience.
It’s takes into account the feel of the website, the selection, checkout
process, shipping, everything including the enjoyment of the products. A
nine here indicates that at Toys "R" Us, your
shopping experience will be satisfying. Finding the right item, for yourself
or a gift, is pleasant and reasonably efficient. It also indicates that
should any problems arise, customers are happy with the response of the
customer service representatives, and the return policies are clear and
generous.
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